General Questions

How do I register for an account?

Please go to our Register page to register for an online account with The London Clothing Company.

How do I sign in and sign out of my account?

Select the ‘Sign In’ option at the top of the page and enter your username and password. To sign out of your account, please select the ‘Sign Out’ option.

I have forgotten my password. What can I do?

You can request a new password by clicking on ‘Forgotten Password?’ on the Sign In page. Our system will automatically reset your password and send you a new one.
If you can’t remember the email address you registered with, or if you have problems signing in to your account, then please contact our Customer Service team or call us at +1 868 609-8522.

How do I unsubscribe from the mailing list?

Please follow the ‘unsubscribe’ link from any of our email newsletters. Alternatively, you can let us know by telephone or email.
It can take up to four weeks for your preferences to be registered on our system, so you may still receive emails from us during this period.

What is your Returns policy?

Please refer to our Delivery & Returns page for details of our returns policy.

Purchasing Questions

Can I return an Item?

Yes, you can return your item/s within 7 days of receipt of your order for a full refund to the original payment method used. Alternatively you can also request an exchange or replacement, but if for any reason we are out of stock of an item, you will be given a refund via original payment method.

However, you will be responsible for the postage (when necessary) and any associated cost and risk of the return of the goods to us. Please ensure that the products with the filled in pre-printed returns form are returned to the branch where it was collected, within 7 days of receipt of your order, otherwise your refund may be refused.

Return your order via store:
You can return your online purchase in any of the The London Clothing Company store for an exchange or a refund via original payment method or a credit note. Items must be returned within 7 days of receipt of your order and include a copy of the pre-printed returns form included in your parcel.

Bring the items you wish to return and your pre-printed returns form into any store, and we will be able to offer you an exchange, refund via original payment method or credit note.
The returned goods need to be in their original packaging, original labels, price tags and with no physical damage.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

Complimentary pre-printed returns forms can be printed here, it must be completed in full in order to be accepted when a doing an in-store return transaction.

Why can’t I find a product online that I saw in-store?

Some products are only available exclusively online.

What are my delivery/pickup options?

Please see our Delivery & Returns page for a list of the delivery/pickup options we offer. Further information on delivery is available in our Terms & Conditions.

How do I return my products?

Please see our Delivery & Returns page for information on how to return your products.

How do I know that I have successfully placed an order?

An automated email will be sent to you acknowledging and confirming your order. You can track your parcel online, via the email updates on your order.
Please see our Terms & Conditions for further information on how to place an order online.

Can I cancel or amend my order?

Should you wish to cancel or amend your order please contact our Customer Service team immediately before your order is processed and a member of the team will guide you through the process.

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