Terms and conditions

If you have any query regarding anything you have purchased from us, please call our customer service at + 1 (868) 609 8522 or email us at info@thelondonclothingcompany.com. All orders for goods, made from you to us are subject to the following terms and conditions:

1. The contract between us (applicable only if order is placed via website)

We must receive payment of the whole of the price for the goods that you ordered before pick up.
If your order is still in the shopping cart without being checked out, your order will be updated with stock levels and availability. 
Once your order has been placed, it will be authorized. When payment has been received by us we will confirm that your order is being processed on the day of payments received unless the customer has agreed to postpone the service. Our acceptance of your order brings into existence a legally binding contract between us.


Price and Title

1.1 The prices payable for goods that you order are set out in our website (applicable if order is placed via website).
1.2 If you qualify for a discount of the price of the goods you will pay the discounted price, the discounted price will include any applicable VAT. (applicable if order is placed via website).
1.3 The goods remain the property of The London Clothing Company until you have paid for them in full.


2. Payment

Unless we agree in writing a different way of payment, you should pay the goods by Credit Card prior to dispatch. We DO NOT accept CHEQUEs.


3. Cancellation by us

3.1 We reserve the right to cancel the contract between us if…
3.1.1 We have insufficient stock to dispatch the goods you have ordered.
3.1.2 We cannot get in contact with you within 72 hours after you placed your order.
3.2 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
3.3 If we do cancel your order we will notify you by e-mail or via telephone, we will not be obliged to offer any additional compensation for disappointment suffered.

4. Pickup of goods by you

4.1 We will dispatch the goods ordered by you to the nearest store of your convenience.
4.2 Goods will be dispatched within 48 hours of your order.
4.3 You will become the owner of the goods you have ordered when you have collected it from the store you requested. Once goods have been picked up by you they will be held at your own risk and we will not be liable for their loss or destruction. 

5. Liability

5.1 Save where the handbags are subject to this clause 7, these are sold with the benefit of the manufacturer’s warranty or guarantee and subject to the terms applicable to such warranty or guarantee.
5.2 If the goods we dispatch are not what you ordered or are damaged or defective or the pickup is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of dispatching of the goods in question. No liability is accepted for any defect resulting from fair wear and tear, willful damage, fire, water or liquid damage.
5.3 If you do not pickup goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our email contact address of the problem within 7 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
5.3.1 to make good any shortage;
5.3.2 to replace or repair any goods that are damaged or defective; or
5.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
5.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damages or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.3.3 above.
5.5 You must observe and comply with all applicable law regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent via email to info@thelondonclothingcompany.com and all notices from us to you will be displayed on our website from time to time (applicable if order is placed via website) or sent to the address provided to us with your order. Any changes should be notified to us in writing via email.

7. Events beyond our control

We shall have no liability to you from any failure to pickup goods you have ordered or any delay in doing so for any damage or defect to goods dispatched that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

8. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy (applicable if order is placed via website).

9. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under Trinidad and Tobago Law.


10. Governing law

The contract between us shall be governed by and interpreted in accordance with Trinidad and Tobago law and the Trinidad and Tobago courts shall have jurisdiction to resolve any disputes between us.

11. Entire agreement

These terms and conditions, together with our current website prices, pickup details, contact details and privacy policy (applicable if order is placed via website), set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

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